Safety Guidelines

Vaccination Cards

Proof of vaccination is not required for entry into the Hilliard Center.

Face Coverings
Masks are strongly recommended in Hilliard Center when social distancing is not available or for unvaccinated individuals.
Social Distancing
Social distancing is promoted to the best extent possible in all areas, including but not limited to: venue entrances and exits, concourse space, venue seating, restrooms, food service areas and box office. When social distancing cannot be achieved, steps will be taken to install physical barriers such as Plexiglas at concession stands.
Environmental Hygiene, Signage & Health Screening

Hand sanitizing stations are placed throughout the facility. High touch point areas (such as door handles, elevator buttons, toilets, sinks, soap and towel dispensers and escalator rails) are treated with continuous and enhanced cleaning along with all occupied spaces.

PPE will be distributed to employees upon arrival and gloves are required for those handling food, disinfectants, cleaning areas, or high-touch surfaces throughout the venue.

Bag Policy
Any bags larger than a clutch bag will need to be clear. Bags no larger than 12″x12″x6″ will be permitted inside Hilliard Center. We do allow each member of the party to bring in a large clear ziploc bag, including children, of their belongings. Guests who have bags larger than this size will be asked to return them to their vehicles. All bags will also be searched for prohibited items at entry before walking through the metal detectors.
Smoke Free Zone
Smoking is not permitted in the arena, auditorium nor convention center including e-cigarettes, at any time. Smoking must be a minimum of 50ft away from any entrance to Hilliard Center.
Postponed or Cancelled Due to COVID-19

In light of the ongoing COVID-19 situation and out of an abundance of caution, the following events at Hilliard Center have been postponed or cancelled:

H.A.R.D Roller Derby Season // Cancelled
Jerry Seinfeld // Postponed TBD
If an event is postponed, tickets will be honored for the rescheduled date.
If an event is canceled, tickets will be automatically refunded at your original point of purchase.

Our Hilliard Center Arena Box Office is open M-F 10am-5pm located on N Shoreline Blvd. at our Hilliard Center Arena.

We thank you for your patience and support during this time, and we will continue to update and provide details on our website and social media as they become available.

If you have any questions regarding your tickets as it pertains to rescheduled events you can visit the Ticketmaster Help Center for guidance here or via phone at 800-653-8000.